Introduction

Welcome to EGrace. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We collect various types of information to provide and improve our services:

• Payment Information: We collect payment details, including credit card numbers and billing addresses, to process your transactions securely.
• Usage Data: We gather information about your interactions with our website, including your IP address, browser type, and browsing behavior, to enhance your user experience.

How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery and payment processing.
• Customer Support: To provide you with customer support and respond to your inquiries.
• Personalization: To personalize your shopping experience and recommend products you may like.
• Marketing: To send you promotional materials, special offers, and updates, with your consent.
• Improvement: To improve our website, products, and services based on your feedback and usage data.

How We Protect Your Information

We implement a variety of security measures to protect your personal information, including:

• Encryption: All sensitive information is transmitted via Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
• Legal Requirements: We may disclose your information if required by law or to protect our rights and the safety of our users.

Your Choices

You have the following choices regarding your personal information:

• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
  
• Data Deletion: You can request the deletion of your personal information by contacting our customer support team.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

EGrace Customer Support
Email: contact@e-grace.co.uk

Thank you for trusting EGrace with your personal information. Your privacy and security are our top priorities.